Mistakes are challenges
and opportunities, not problems – out of mistakes, heroics can occur. People always remember when you foul up, but
what they remember best of all is what you did to fix or correct it.
Follow the five-step mistake solver - recognize it, admit it, own it, apologize, fix it. That’s the way you give a hug.
No one is to blame - don’t punish someone for making a mistake, but work out a way for it not to happen again so that everyone feels good.
Don’t commit the same mistake twice – enough is enough. Track mistakes so people don’t suffer the same indignity more than once.
If something doesn’t work, end it - sometimes the best way to deal with a organizational mistake is to abandon the practice altogether.
Ask members how you’re doing - the only way to find out how our programs are working is to ask, so listen and learn.
(These concepts are adopted from business marketing ideas in a book by
Jack Mitchell called “Hug Your Customers.”
Jack teaches the importance of embracing customers in meaningful ways in
order to earn their business. How much
more important it is for us to have an embracing culture in the church where
people need to be shown the love of God.)
I know you were right believing for so long..
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