Raising the Bar with Beagle Care

Jack Mitchell tells the story about friends with a beagle.

“They live in New York City and were going on vacation for a week and needed a kennel for their beagle:  Missy.  Someone recommended a place in New Jersey.  They called it up, and it was easily an hour’s drive from them, and they didn’t feel like making the trip.  The kennel said, “It’s not a problem, we’ll be happy to pick your dog up and deliver her when you get back.”

They did just that.  They picked Missy up and a week later returned her, freshly shampooed, exactly when they said they would.  A year later, my friends used the kennel again, and when they brought Missy back, the kennel gave my friends a handful of pictures of Missy playing with other dogs and there were captions identifying the playmates.  Here was Missy playing with Rocco.  Here was Missy playing with Clarence.  It was a nice touch.  Later, they followed that up with cards. Supposedly from those playmates inquiring as to how Missy was doing.

You would have thought the kennel had done more than enough to keep my friends as loyal customers but they didn’t quit.    When my friends used them a third time, they picked up and delivered Missy, furnished photos of Missy cavorting with her playmates and when Missy arrived home she had on a nice sweater that the kennel had put on her as a present.  I can’t imagine what they will do next, but it’s bound to be something unexpected.  Year after year, they keep raising the bar.

How do we raise the bar in our ministries?

Comments

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